ANZ Technical Support Senior Specialist
Dell - Bayan Lepas, PNG
Title: ANZ Technical Support Senior Specialist
Location: MYS-Bayan Lepas
Technical Support Sr Specialist (Core Team)
- Set call quality standards in handling for varying customers segments, countries, LOBs.
- Conduct quality call audits on a periodic basis accordance to call scorecards.
- Workshops on technical training, call handling, improve resolution approach, improve call efficiency & product...
815 days ago from Dell
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