APPA SC Japanese Call Agents in 上海 China - IBM Asia - A60100

Responsibilities: Provide helpdesk support to procurement end users: -Handle telephone calls, e-mail -Verify and log every call by following predefined policy and procedure -Diagnosing problems and determining the severity -Referring problems to support groups -Updating the user on the call status, and confirming with the user that problem is fixed Required Skills: -Excellent Japanese Skill. -Exce...