Call Routing and Scheduling Sr. Analyst
Dell - Bayan Lepas, PNG
Title: Call Routing and Scheduling Sr. Analyst
Location: MYS-Bayan Lepas
Analyzes contact center trends, including inbound volume, inbound patterns, staff productivity, attrition rates, and resource allocation. Ensures customer needs are met by coordinating and adjusting the inbound volume in a timely manner. Utilizes volume reports and coordinates and completes capacity planning within the contac...
128 days ago from Dell
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Network Security Technical Support Engi
ExxonMobil - Malaysia MYS
protocols . Comprehensive understanding of Cisco IOS command and basic network concepts such as subnetting/routing/NAT/PAT/ACLs is an advantage . Good English...
