Client/LE PUB Technical Support Analyst in Bayan Lepas, PNG Malaysia - Dell - B4ADEA

Diagnosis & troubleshoot via telephone, computer systems, desktop, laptop & software systems within standard time frames. Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer s complete satisfaction. Analytical, articulate, result-oriented and provide excellent follow-up. Maintain accurate call logging and tracking into Hel...