Communication Coach/Trainer in Mumbai, MH India - Firstsource Solutions Limited - E167C7

Sr CSA's -who have good comm skills can apply too... Delivery of soft skills and communication skills training for agents on the floor Accredit calls taken by associates on a regular basis to identify and rectify gaps. Coach agents to perform better on calls/write emails through one on one feedback sessions and call monitoring/correcting emails. Identification of training needs through workshops r...