Communications Coach/Voice Coach
Firstsource Solutions Limited - Mumbai
Delivery of soft skills and communication skills training for agents on the floor Accredit calls taken by associates on a regular basis to identify and rectify gaps. Coach agents to perform better on calls/write emails through one on one feedback sessions and call monitoring/correcting emails. Identification of training needs through workshops run across projects and across levels (TNI 2 calls /...
831 days ago from Monster India
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