Incident Lifecycle Coordinator
Hewlett-Packard Company - Pune, MH
Title: Incident Lifecycle Coordinator
Location: India-Pune
Ensure agents are comfortable in handling customer issues.
. Ensure wellness of all cases logged by agents.
. Ensure all calls on elevation Q's are answered in a timely fashion.
. Provide technical and process assistance to front line agents.
. Conduct knowledge sharing sessions at a specific frequency.
. Ensuring the flow of project relat...
109 days ago from Hewlett-Packard Company
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