L1 Helpdesk Analyst (Night Shift) in Kuala Lumpur, KUL Malaysia - JenJOBS.com - 4A160F

Primary responsibility is to provide quality technical support to a testing centers, with a high degree of customer service, technical expertise and timeliness. The Help Desk Support Analyst records, tracks, escalates and resolves technical problems as submitted by testing centers via phone, email and internet chat. The Support Analyst is required to meet specified metrics as set by the company an...