Officer - Customer Care Network & Vendor
Philips -
Responsible to prepare agreement & maintain existence of Authorized Services Provider/Center (ASP/ASC); Measure KPI &Take lead audit ASC; Conduct NPS measurement and deploy improvement plan; Conduct Consumer Care together with Marketing activity; Handle customer complains & product trade-in; Conduct on validity and approve warranty claims from ASC including detail analysis ; Prepare claim summar...
832 days ago from Philips
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