Quality Manager in Parramatta, NSW Australia - Commonwealth Bank - 2E0F56

Group Customer Relations (GCR) is the CBA Group s primary escalation point for customer feedback, with a particular responsibility for resolving complaints. Using advanced investigation, problem-solving and negotiation skills, we resolve in excess of 30,000 complaints per year - from the simple to the extremely complex. The Service Standards Team, within GCR, is responsible for developing and gua...