Senior IT Operations Manager, Customer Satisfaction
A.S. ZENECA CONSULTING CO., LTD.
Responsibilities: Accountable for the construction and maintenance of the Customer Expectation & Satisfaction Management (CESM) System; Set up of the overall policy, processes, tools, applications for the CESM System and conduct training to relevant users in cross departments; Implement the CESM platform's governance, manage overall reporting and metrics; Drive for on-going CESM system auditing an...
824 days ago from Classified Post
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