Service Delivery Manager - ITD - GD
IBM - Bangalore, KA
# SPOC for Account team (DPE /PE) Deliver on service commitments and participate in account plan/strategy Handle Operational Issues related to ITD GD India delivery Ensure SLA/SLO attainment as agreed in SOW Provide leadership and direction to Delivery teams Ensure continuous communication & coordination with client in the event of Sev 1 or MI Drive/Manage Crisis Management Plans , facilitates & c...
136 days ago from IBM Asia Pacific
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