Service Desk - Team Leader and Analyst roles in Kuala Lumpur, KUL Malaysia - The Royal Bank Of Scotland Limited - 127725

Position 1: Service Desk Team Leader The successful candidate will be responsible to handle 15 or more team members and oversee day to day operations. Coaches and mentors team members by conducting one-on-one sessions. Manages team and individual performances. Handles monthly balanced scorecard of the team members. Leads and facilitates knowledge transfer activities to junior team members and pe...