Services Dispatch Analyst (ECC)
Dell - Bayan Lepas, PNG
Title: Services Dispatch Analyst (ECC)
Location: MYS-Bayan Lepas
* Proactive monitoring on Same Day / Next Business Day onsite dispatches / installations to ensure timely execution via ERT tool
* Answers phone queues to ensure internal and external customer issues are managed and resolved
* Interface with external customers on potential SLA misses on revised ETAs, deferrals of service and alternat...
812 days ago from Dell
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