Work Force Planner

American Express - Singapore, Singapore, SGP

Work Force Planner AutoReqId 107875BR Responsibilities - Maintains agent, call flow & skill data and settings in eWFM. - Produce inbound/outbound staffing and call forecasts by skill and product. - Maintains staffing schedules. - Monitor and report schedule adherence - Identify opportunities to use spare capacity in the network and advise ops. - Produce and interpret ...