Job Description

Your Role and Responsibilities

-Provide technical assistance to customers using existing knowledge base, through problem determination / trouble shooting and root cause analysis skills.
-recommend and/or implement new solutions or improvements to existing technical support tools, procedures and processes.
-contribute to early (e.g.) beta testing of new BA (Cognos)releases.
-create or enhance knowledge assets for the BA Knowledge Base (how to guides, technical notes or similar).
We are seeking top talent with these key characteristics:
-knowledge of operating systems (Windows, Linux, and UNIX platforms ideally),
-familiarity with relational databases (eg DB2, Oracle, MS SQL Server)
-familiarity with web architecture and application deployment
-proven collaboration and problem solving skills,
-analytical thinking and troubleshooting,
Additional skills:
-experience with Javascript, or XML programming and an understanding of Application Server Technology (especially WebSphere, WebLogic or Apache Tomcat) is desirable.
-any knowledge or exposure to any other “business intelligence” vendors would be considered an asset.
 
Duration: 12 months.
Start: January 2020
Study backgrounds:  Software Engineering/Information Technology/Computer Science/Business Information Systems
To be eligible to apply:
Intern applicants must meet the following requirements:
• Have Australian citizenship or Australian Permanent Residency
• Have at least a credit average from respective universities
• You will be enrolled in a tertiary degree at University in Australia/ New Zealand – Throughout the internship program
• Have no more than 2 years relevant work experience
We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.
For more information about IBM's internship program:
http://www-07.ibm.com/employment/au/internships/aboutibm/index.html
Have a question you'd like to ask?
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To apply:
-Upload your CV, cover letter, academic transcript and your Right to Work document (AU/NZ passport, citizenship/birth certificate and photo identification).

Introduction

The Analytics Graduate is responsible for remote technical support of IBM software and solutions for the Business Analytics business unit across a broad spectrum of IBM Cognos products.

Required Technical and Professional Expertise

As above

Preferred Technical and Professional Experience

As above

Eligibility Requirements

As above

About Business Unit

Many of our analysts move onto successful careers in Development, Product Management, or Consulting, others choose to stay within Support organization in consulting, teaching or management roles.

Your Life @ IBM

Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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