Job Description

Greater Bank is transforming, adapting and rethinking banking. We are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking. 

About the role

We currently have a great opportunity within our  Lismore branch for a motivated individual who is looking for a challenge and to develop their career. This is a full-time permanent position working Monday to Friday 8:50am - 5:05pm and alternate Saturday mornings 8:50am - 12:05pm.

As a Customer Service Supervisor you will be responsible for;

  • Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
  • Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies 
  • Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
  • Assisting with the training staff
  • Assist the Branch Manager in the development and implementation of branch business plans
  • Personal lending

What we're looking for

To be successful in this role you will have:

  • Supervisory level experience within a banking, business or retail role
  • Proven sales ability with a track record for achieving results
  • A passion for delivering outstanding customer service
  • Well-developed people skills with the ability to build relationships with a broad variety of people
  • Polished communication skills with the ability to articulate complex information into simple terms to suit the customer

What’s in it for you

Greater Bank isn’t like the big banks. We are a mid-tier customer-owned bank with a commitment to delivering solutions that genuinely help our customers and their communities. Our people are key to our success and we provide a workplace that values flexibility, autonomy and transparency.

We offer you the platform to demonstrate your capability and further develop your career within an established challenger brand who are very much focused on our customers.

We offer you great benefits, including:

  • Being part of a change that has a meaningful and long-lasting impact on our customers
  • Informal and formal flexible work/life balance options, including purchasing additional leave and self-funded days off
  • Supported training and development options to support your career pathway
  • Participation in your relevant incentive program
  • Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
  • A rewarding employee recognition program 

To Apply

If this sounds like the perfect job for you, don’t wait, it’s easy to apply online. You’ll be guided through a simple application process.

This could be the start of your rewarding career with Greater Bank.



Attachments:
- Task Analysis - Branch Positions.pdf
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