Account Coordinator - Canberra - 12 month Fixed Term Contract

About the team

Welcome to MCBD, the Marketing, Communications and Business Development team - A.K.A. Deloitte’s creative heartbeat. Meet 150+ like-minded experts committed to thinking outside of the box. We bring to life ideas and strategies that build Deloitte’s brand eminence and help us stand out. Our unparalleled marketing, design and social expertise allows us to make a difference across everything we do.

What will your typical day look like?

This 12 month Fixed Term Contract role is based in Canberra.  Working as an Account Coordinator, you will be a key part of the Strategic Clients team at Deloitte. The role works closely with the Lead Partner and Global Strategic Account Manager and Global Client Service Team to make an impact that matters to their clients.

Playing a critical role in bringing technical excellence in client experience and account management to the firm’s top client accounts, you will responsible for the day-to-day coordination internal account activities, including: developing consistent, high quality account reports and information, coordinating the delivery of marketing campaigns, relationship programs and events, managing the panel inbox and registering new opportunities and communication with Lead Client Service Partners.

You will also manage the account team intranet site, develop internal communications, update CRM systems with account information, support client feedback by coordinating client interviews, win / loss debriefs, end of project debriefs and sharing information and insights, collaborate with the account management community to build and leverage best practice and provide support for special project work as required.

Enough about us, let’s talk about you.

You are someone with:

• Relevant tertiary qualifications or equivalent work experience
• Demonstrable experience in project management or working in a complex client service team within a professional services firm environment
• Proven track record of being a key member of a high-performing team
• Experience working within a professional services environment (or a similar complex matrix structure)
• Stakeholder Management skills
• Excellent communication and interpersonal skills
• Strong decision-making ability and capacity to exercise sound judgement and diplomacy
• Strong commercial business acumen and the ability to understand relevant markets and sectors
• Ability to thrive in a fast-paced, agile environment
• Canberra based

Why Deloitte?

Next Steps
Sound like the sort of role for you? Apply now.