Job Description

As a highly motivated and crucial member of the services delivery team, you will oversee a broad range of shared functions including, service management, infrastructure environment management utilising your existing ITIL methodology and previous experience, technical customer delivery, tracking and management of order, PO’s and vendor delivery. This is an exciting full-time opportunity to be part of a growing company where your efforts will have a strong impact on the success of the organisation. You will have the opportunity to develop your career from both a technical and business perspective while working in an empowering team environment.

  • Delivery and management of ITIL service management policies, processes and procedures
  • Act as the primary point of escalation for Portfolio customer services
  • Build and maintain strong business relationships with key stakeholders internally and externally
  • Interact with customer technical delivery teams


  • Previous experience in a Service Delivery / Account Executive role
  • Experience with ServiceNow (desirable)
  • ITIL & Project Management qualified and experienced
  • Attention to detail, with ability to produce clear, concise documentation
  • Proven client relationship management and ability to translate technical issues
  • Proven problem management and analytical capabilities
  • Demonstrated commercial acumen
  • Ability to communicate effectively (written and verbal)
  • Driven, innovative thinker who can add value and knowledge


  • LAB3 is an awesome employer that values our people and supports them in their quest to upskill (training, further certification etc.)
  • Be part of a company that is leading the way in specialised areas and partnered on high profile projects
  • Access to a wider network of technologists to diversify and expand
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