Job Description

This role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Account Manager seeks out and identifies new business opportunities, initiating communication with decision-makers to assess their needs and sell his company's products or services.
Primary Responsibilities:
• Achieves monthly/quarterly/annual sales goals and objectives
• Selling products and services to new accounts.
• Upselling/cross-selling to existing accounts
• Renewing accounts
• Providing superb customer service and support.
• Confidently and successfully negotiates and closes deals
• Build and maintain client relationships
• Proactively communicate on a regular basis with all customers to identify new sales opportunities, provide customer service and ensure account renewals
• Respond to Request for Proposals (RFP), in a timely and accurate fashion
• Work with customers to identify challenges that our products can solve
• Conduct professional and informative sales presentations
• Provide sales pipeline and weekly sales forecasting reports
• Build account plans
• Execute direct marketing campaigns such as cold calling or email marketing
• Provide weekly/monthly opportunity pipeline and report on specific campaigns
• Share expertise and best practices with new recruits and co-workers
• Participate in coaching sessions to find opportunities for improvement
• Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online)
• Ensure accurate and complete information is captured in CRM system. Clean data when appropriate.
• Bachelor’s degree in Business, IT or related field
• At least 1 year work experience in sales and/or marketing
• Familiarity with sales process, IT/Software
• Familiarity with Solution Selling, Sales Process, and Enterprise Selling
• Knowledge in Sales tools/ CRM (e.g. Salesforce, Pipeline or Zoho)
• Knowledge in leads generation and account planning
• Excellent written and verbal communication skill
• Excellent presentation and negotiation skills
• Highly proficient in MS Office applications
• Has the ability to work in all levels of the organization
• Organization skills
• Time/Prioritization Management
• Strong Problem-Solving skills
• Persuasion skills
• Has the capacity to build good relations with different customers
• Has proven track record of achieving departmental KPIs
• Willing to travel locally to meet with clients
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