About Iris 

We’re Iris. We’re For the Forward. A creative, strategy and innovation company that uses the power of participation to excite progress for businesses. As part of the project management (PM) team, we’re inviting you to participate in progress – moving yourself and the world forward with every decision you make. 

Our office 

Our bustling office in the business district of Singapore proudly embodies the best of Iris within the APAC region. Home to an eclectic team of 60 with deep specialisms, we are proud to be the creative agency of record for FairPrice, Samsung, Philips and other leading brands in the region. 

What are we looking for?

We're looking for an Account Manager to join our Client Servicing team.

We’re looking for a strong-willed yet personable individual, someone who enjoys being at the forefront, driving campaign to campaign. One who is fascinated by all things digital creative and media, and wants to broaden their experience and grow their portfolio.

Our ideal candidate needs to excel in Account and Client Management through the following:

Client & Project Management, Execution, Implementation 

The right candidate will be someone who loves details and is thorough in their work. For them, they take pride in delivering high quality work that is meticulously thought out and executed – from a simple post to a full-blown end-to-end campaign.

They are responsible for having a clear understanding of how brands operate and communicate. Our marketing output stretches right across Retail, Design and mostly Digital. You must have a passion to drive campaigns right through the channel mix, delivering against brand and business goals. We need energy, charisma and a robust point of view; core values for this role, in helping us to ensure the success of Iris and the brands we work for.

The Account Manager plays an important role towards our external – Clients, and internal – other workstreams stakeholders; you know how to listen to clients, interpreting their needs and has a strong ability to interpret this need into actionable strategy and creative briefs.

Owning relationships is essential as an Accounts person, one who’s able to earn clients’ and team’s trust and confidence through responsiveness, reliability and know-how.   

You are a highly organised individual and approach tasks with an operational mindset – fluency especially in social media platforms is a plus.

Our client’s business is fast-paced and and we everchanging are with them every step of the way. You must know how to manage your workload efficiently, are on top of multiple campaign requirements and can deliver them on time, and are an excellent communicator.

We work with a dynamic team made up of consultants, strategists, creatives, CRM and Social media experts. Collaboration is key to the success of our relationship with this client.

Who are you?

For this role you must be/have:

  • Have a strong ability to communicate to influence client’s decision making and the smooth running of projects. In this role you are a natural at balancing and prioritizing.
  • Be fast on your feet, able to come up with smart, creative answers to client issue
  • Know how to recognize/articulate/challenge strategic intent of creative & media
  • Must know how to resolve conflict (with support from above)
  • Anticipate problems; resolve problems at early stages; know when to ask for help
  • Understand the complex financial status of all projects
  • Stay calm in stressful situations
  • Have strong written/verbal skills and the ability to sell a concept and write a strong agency POV
  • Constant stream of communication in all directions – with a strong sense of urgency – liaison
  • Be a good listener; develop strong presentation skills. Be persuasive, both internally and externally
  • Have proactive management of integration of the big idea with partner agencies
  • Be interested in creative communications as a career – talk about good campaigns, read about advertising, etc.
  • Be proactive; anticipate needs; bring new ideas to the table
  • Find balance between appropriate tasks and executing projects – project team leader
  • Be able to manage projects and people within the “big picture”
  • Develop a relation with the go-to-person for your projects
  • Establish partnership with account planners and creatives
  • Decisive/able to take action (also accountable for actions)
  • To know everyone – creative and production, traffic, strategy, social, performance marketing and finance - anyone associated with getting work done
  • 4-5x years’ experience working in digital media (agency background preferred).
  • Excellent communication skills and competency in managing multiple internal/external stakeholders spanning various disciplines and seniority levels.

What you’ll do

  • Be part of Iris Singapore’s Accounts Department, supporting other accounts lead in development and execution of impactful engaging content that delivers against a client’s business and marketing objectives.
  • Be the point of contact and heart of the team ensuring success of campaigns from briefing to production to implementation.
  • Be the internal leader on the account, and also primary point of contact for partner agencies, managing seamless integration on the project
  • Own the financial health and revenue custodian of your team and accounts. Budgets and estimates are your responsibility. Understand what things cost and why – manage the numbers and know more about the €’s than anyone else. 

Who are we?

The Iris Character

We have five core behaviours that we look for to help us to build a culture that fosters true progress: Courage, Storytelling, Collaboration, Empathy and Commitment.

Diversity, Equity & Inclusion

We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits but enhances our creativity, our company and society at large. We are For the Forward.

‘For the Free’ is our global DE&I strategy. Its aim is to create a business where everyone feels free to be themselves and has the same opportunity and access to progress. Our DE&I strategy encourages courageous thinkers who champion outsider perspectives. ‘For the Free’ has three main pillars of activity:

Diversity - We want to invite difference. To be an organisation that is fully representative of different groups and reflects the city, country and world that we live in. We value our talents’ lived experiences – including gender, race, class, disability, neuro-diversity and sexual orientation.

Equity - We want to be fair to everyone. To remove barriers for individuals and groups and provide the bespoke access, support and opportunities that are needed to fully participate in our organisation. We are levelling the playing field.

Inclusion - We want everyone to feel at home. To provide a place where people can be themselves, express their unique identity and contribute to the life of our community.

If this is you, then we want you! Send us your resume and we will be in touch.