Account Manager

Seequent (Belo Horizonte MG, Brasil) Publicado 22 dias atrás
Account Manager The Company Seequent is a world leader in the development of geoscience software. We believe a better understanding of the Earth leads to a better world for all. Our employees work across 6 continents, in 12 locations, spanning the environmental, mining, civil engineering, and energy industries. Our solutions enable customers to connect and communicate data, so they can make better decisions for people and the planet. Our diverse teams include geo-professionals, software engineers, salespeople, and marketing specialists. Our people help customers solve the complex problems of today -- and work towards the bigger solutions of tomorrow. Sound like you? The Role This role is a key role within Seequent and reports directly to the Country Manager, Brazil. The role is responsible for the Account management of a portfolio of accounts in Civil and Environmental segments, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination of a wider supporting team (eg Project Geologist and Geophysicist). This is a relationship, business and strategic role, and will require a strong handle on business trends in the industry through planning, market analysis, CRM, industry conferences, and community building events. The customer base is Brazil. As an Account Manager, based in Brazil the role will be responsible for the strategic growth of our existing customer account relationships, enhancing and broadening the connections those relationships offer for the Seequent solutions to help them to overcome the business and technical challenges they face. Key in this is the ability to create and foster multiple-level of relationships with key influencers and decision makers. Being a customer focused expert is essential in this role and being genuinely curious and interested in the needs of our customers is an account manager's bread and butter. Success will come from being a complex problem solver who can turn the customer's business problem into an opportunity to offer a viable solution that is future-proof. In this role, you will have the opportunity to: * Identify and create opportunities through proactively communicating with our existing users and potential new users. * Support customers actively throughout the entire account lifecycle. * Travel to meetings with customers may take 25- 30% of your time. * Understand the addressable market within our existing core and growth accounts and identifying how their current challenges can be overcome through the breadth of products and partnerships that Seequent is able to offer and introduce to them. * Build customer intimacy by frequent and close interaction, to learn from the customer in regards to how, what, where and why they are using our product and then feeding back that information to the appropriate teams within the business and recording this within the CRM * Be responsible for keeping in contact with existing customers, potential customers, understanding marketing goals, product roadmaps, development timelines and business goals. * Actively monitor customer satisfaction levels and consistently working to improve outcomes and perceptions. In order to be successful in this role, you should have: * 3+ years proven account management experience * Degree in Business/Commerce or other similar * Strategic Account planning capability * A customer focused attitude, with the desire to always achieve a positive outcome for the customer. * Ability to easily communicate in Portuguese, Spanish and English. * Innovative, open and able to work in a fast growing, fast paced environment. * Proficiency in CRM and analytical tools will be a prerequisite. * Geo experience or domain experience in Mining, Civil, Energy or Environment is an asset. * Experience selling complex B2B technical solution. Inclusion + Diversity In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed. How to apply If this sounds like the role for you, apply today with a covering letter and CV.
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