Account Manager Customer Connect

Refinitiv SA (Geneva, Schweiz) Vor 22 Tagen veröffentlicht

German and French speaking Account Manager – Customer Connect

Job Description

We are currently looking for a German and French speaking account manager to join the Refinitiv Customer Connect Sales team based in Geneva.

You will manage an existing portfolio of Non-Financial Buy Side customers with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets in Germany and Switzerland.

Responsibilities Include:

  • Manages, retains and grows revenue, Accountable and responsible for sales results: Executes the Customer Connect team strategy that includes a strong focus on revenue retention and gross sales generation

  • Establishes strong, long-term customer relationships, and cultivate new business opportunities where appropriate.

  • Develop a high velocity and high-speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries.

  • Maintains relationships with key decision makers.

  • Strategically develops and executes a retention and growth-centric account strategy

  • Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.

  • Collaborates with account team and/or other business units where required and has oversight of all account activities.

  • Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.

  • Acts as point of contact for the clients, provides escalation path to and from Service and attends to customer issues promptly as appropriate.

  • Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities

JOB SPECIFICATION – Required skills and education

Successful candidates will have the majority of the following skills and experience:

  • Manages, retains and grows revenue, responsible for sales and accountable for service performance.

  • Good business acumen and a working knowledge of the financial industry.

  • Fluent in German and French. Spanish, Italian or Portuguese would be an asset.

  • Shows autonomy as well as initiative and has persuasive sales ability.

  • Has the flexibility to adapt to a fast-changing environment and works well under pressure

  • A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business.

  • Selling skills (identity, develop and articulate simple to complex proposition/consultative selling).

  • Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects.

  • Creative problem solver with an entrepreneurial spirit.

  • Refinitiv Products and Services knowledge, and competitor’s core products.

  • Strong customer focus work ethic.

  • Proven track record of sales or high achievements within a target driven environment.

  • Graduate level education.

  • A proven ability to learn quickly.

  •  Strong understanding of customers and their business model and workflows.

  •  Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.

  • Problem solving--ability to understand, articulate, structure and solve client needs.

  • Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.

We care about benefits too.

We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations.

Be the breakthrough, activate your future and shape ours.

Account Manager Customer Connect

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