Account Manager, Customer Connect

PT Refinitiv Services Indonesia (Jakarta JK, Indonesia) 2 days ago
  • Role Purpose

    • Manages and grows revenue and market share across all Business Units in designated accounts by improving customer satisfaction.
    • Develops and maintains high level relationships to ultimately drive revenue growth and retention.
    • Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.
    • Develops key partner communities both internal and external.

    Responsibilities

    • Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges.
    • Act as point of contact for the client and orchestrates the entire relationship within designated accounts.
    • Accountable for end-to-end service delivery and performance.
    • Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
    • Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
    • Keeps management in touch with accounts in a timely fashion, captures intelligence on competitor activity, and gives feedback to other internal partners.
    • Tracks customer activity in internal systems in order to execute on account strategy, identify additional opportunities and promote accurate forecasting.
    • Maintains up to date product knowledge on all products and solutions.
    • Provide high level specialised training on product and functionality.
    • Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.

    Skills & Competencies

    • Strong understanding of customers and their business model and workflows.
    • Strong relationship building skills and experience in establishing C level relationship.
    • Ability to develop and execute an account plan, client/account strategy, provide direction to sales team and lead from the front.
    • Proven account management experience in a customer facing environment required.
    • Strong presentation and interpersonal skills.
    • Problem solving skills and ability to understand, eloquent, structure and seek client needs.

    Interested to explore this opportunity? Come join us!

We care about benefits too.

We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations.

Be the breakthrough, activate your future and shape ours.

Account Manager, Customer Connect

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