We are looking for an energetic and results-driven individual with Account management experience to support China-based sellers to maximize their presence and business in Amazon NA/EU/JP marketplaces. The Account Manager will partner with sellers, marketing team to help sellers to develop their businesses on Amazon NA/EU/JP including identifying opportunities, monitoring seller's healthy growth, performance, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own forecasting, monitoring, analysis and reporting on CN-based seller business.
The successful account manager will:
- Work with sellers to grow the selections to Amazon and their business
- Work with sellers to drive the feature adoption rate to drive the customer experience on Amazon
- Work with sellers to achieve data quality standards and become an expert in using internal tools to achieve results
- Work with sellers to help improve the seller performance and product quality to ensure best customer experience.
- Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.
- Develop a thorough understanding of assigned product/industry category, including seasonality and EU marketplace business trends/events, and continually monitor competitor/industry developments
- Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession