Job Description

Flavor Account Manager

Our memories are a series of flavors: a cup of strong coffee or tea . . . a sweet dessert . . . a home-cooked meal from your childhood . . .

As a leading creator of flavor solutions for beverages, sweet goods, savory, and dairy products around the world, IFF helps our customers deliver on the promise of delicious foods and drinks that consumers love. Our people—passionate, creative, and experts in their fields—combine creativity, brand understanding and consumer insights with our focus on R&D and innovation to bring our customers unique offerings that differentiate their products in the marketplace.

Why not see how far your career passion can take you? Come join the creative and empowered people who work at International Flavors & Fragrances, Inc. (And be sure to also check out our award-winning Career Video).

As a Account Manager you are responsible for a number of important Regional and local Flavor accounts. In addition you will be part of Global account teams. You will take care of managing the sales to these accounts effectively; with the goal to ensure growth of the business with them. You will work in the Flavor Sales Benelux department in close cooperation with Operations, Creation and Applications and Marketing departments within IFF. In this role you report into the Flavors Commercial Director Indonesia.

Major responsibilities

    • Manage the customer relationship
    • Achieve profitable sales growth with the customer
    • Optimize order patterns for customer and IFF (Strive to reduce the number of small orders)
    • Provide accurate sales forecasts
    • Responsible for quotes and pricing negotiations, ensuring that the minimum sales prices are achieved.
    • Accountable for all communications with the customer and constantly keep Customer Service and Operations departments updated to ensure timely delivery of orders and all documents related to legal and quality issues and specifications.
    • Responsible for achieving the growth targets agreed by winning new business (and keep /ring fence current sales)
    • Overall manage the relationships between the different functions from the customer and IFF.
    • Work in line with IFF Indonesia and Greater Asia strategy
    • Take ownership of the core team which includes the Commercial Support and the Technical & Marketing support individuals attached to each account.
    • Provide (on time) together with Marketing, Sensory Consumer Insight and Creative and Application Department all information necessary all matters relating to the service of the accounts. This includes:
      • Presentations to customers
      • Arranging customer visits / workshops
      • Keeping the customer up to date at all times
    • Responsible for the receipt of opportunities and projects into IFF and their accurate and detailed entry into the IFF project system ensuring that all required information is “first time right”. This includes opportunities entered by Support staff.
    • Manage the relationship with Creation, Application and other departments and monitor project progress.
    • Responsible for the project pipeline and the accurate and timely use and maintenance of all information entered into the project management system.
    • Develop account plans for the most important accounts
    • Attend, on request, category team meetings and provide feedback to the local teams.

We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

Required Skills

Required Skills:

  • Bachelor’s degree in Food Technology, Chemistry, Chemical Engineering, Business Management majoring in Sales or Marketing or any other relevant discipline
  • Strong presentation skills, ability to work with different levels or functions within the organization, familiar with senior management reporting.
  • High passion in flavor or food industry
  • Good oral and written communication skills in English
  • Strong interpersonal and negotiation skills are desirable
  • Proficient in Microsoft office e.g.: Office, Access, Excel or PowerPoint.<
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