Position: Accounts Receivables Analyst 

Reporting to: AR Team Lead

Contract Type: Permanent

Location: Dublin

Company Summary

Glen Dimplex is a privately owned, multinational group head quartered in North Dublin which operates through 6 divisions worldwide. Glen Dimplex is one of the world's largest manufacturer of electric heating solutions and also holds a significant global position in the domestic appliances market. Today, we are at the forefront of a low-carbon revolution and Glen Dimplex is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling and ventilation for a smarter cleaner and more efficient future.

Details of brands and our exciting history of growth can be found on our website.

We are currently working on a Business Transformation Programme, that will include the implementation of SAP (S/4 HANA) across the Group, and the set-up of the Global Business Services (GBS). The new GBS centre in North Dublin will manage a wide scope of Finance and Commercial process for the Group's Business Units.

The role

Reporting to the Accounts Receivable Team Leader. The role will be primarily responsible for efficient chasing and collection of receivable balances for an assigned portfolio of customer accounts.  A key objective will be to achieve collection targets whilst maintaining good customer relations and providing a high-quality service.


Transformation Activities:

  • Take part in training on new SAP based processes for your role
  • Support Knowledge Transfer from Business Units for activities where work will be transferring into the new GBS Centre
  • Support system testing for activities relating to your role (UAT)
  • Support testing of other tools that are being implemented as part of the Business Transformation Programme
  • Support documentation of new processes and Business knowledge gathering

Order to cash Responsibilities

  • Manage an assigned portfolio of customer accounts using SAP FSCM worklists and tools to identify, execute and record required collection activities
  • Escalation of any ‘problem’ receivables for addressing by the AR Team Lead and/or the Commercial team
  • Manage Dispute Cases in SAP
  • Gather documentation and other evidence to support resolution of disputes
  • Liaise with the OTC Queries team to support resolution of collection related queries
  • Supporting continuous improvement initiatives for Collections
  • Ensuring agreed actions to resolve queries are satisfactorily executed to close items
  • Escalation of any ‘Problem’ queries to the AR Team Lead
  • >Reporting on metrics, KPI’s and SLA adherence for Queries
  • Providing detailed analysis on the root causes of key types of queries to support continuous improvement initiatives
  • Acting as the OTC SME for the Ticketing tool and related processes
  • Timely clearance of assigned collections from worklists
  • Achievement of personal collection targets

Qualifications and Experience:

  • Strong understanding of Collection practices, preferably using SAP or similar ERP
  • Up to 1 year of relevant Collections experience with demonstrated ability to hit collections targets
  • Strong communications skills with the ability to be politely assertive in ‘problem’ collection circumstances
  • Good problem-solving skills
  • A second European language desirable (German, Dutch, French)
  • University degree desired
  • Exposure to Lean / Six Sigma or similar continuous improvement methods

Location and Travel

North Dublin. Some travel possibly required.

By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purpose. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.

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