What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

From overseeing the implementation of new clients, products, and services to managing client relationships for all our accounts, the Client Success Team focuses endlessly on looking for ways to satisfy every single client need! Our Client Success team delivers excellence in all matters relating to client support and relationships. They provide guidance, attend to daily needs, identify new pathways for business expansions and alert at new potential opportunities.

As our Client Coordinator, you are the face representing Abarca and your job is to identify and respond proactively and quickly to any situation pertaining to clients. Also, you will identify, respond, and triage any situation our clients bring up. Ensuring that excellent service is delivered to our pharmacies, payers, health plans, unions and more is of the upmost importance. Your strategic and enthusiastic solution-driven mind will put our clients at the core of everything to maintain and guarantee the best experience for them, ensuring a positive relationship between client and organization.

The fundamentals for the job…

  • Follow up on pending topics and reach out to other business areas to provide timely resolutions.
  • Support and identify special projects and process improvement opportunities to enhance organizational processes and service deliveries. Manage and document project tasks.
  • Be the first-tier support for Darwin Users; this requires a good understanding of Darwin Platform logics and functionality as well as client business requirements and benefit rules.
  • SLA oversight, including understanding and ensuring change requests from clients are submitted through CRM and confirmed to client within the agreed times.
  • Maintenance and tracking of CRM deliverables per areas/clients assigned. Use of dashboards and reports to track client or internal agreed upon SLA’s, at-risk projects, or timelines and escalate appropriately within Client Success..
  • Prepare and/or request client reports from other operational departments within Abarca.
  • Generate and analyze reports to make recommendations internally and to clients as well as identify proactively any issues with output content.
  • Manage client communication on Darwin global alerts as well as Darwin development release notes.
  • In short, the foundation of Client Success operational support

What we expect of you

The bold requirements…

  • Bachelor’s Degree in, Business, Science or a related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
  • 1+ year of experience within Client Management or related position.
  • Project coordination experience.
  • Experience in handling client relations with attention to detail and customer service skills.
  • Excellent oral and written communication skills.
  • Excellent time management and prioritization skills.

Nice to haves…

  • Knowledge of PBM, Health Care, and Insurance.
  • Bilingual fluency in Spanish and English.

Physical requirements…

  • Must be able to access and navigate each department at the organization’s facilities.
  • Sedentary work that primarily involves sitting/standing.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status

#LI-NS1 #LI-REMOTE


Account Support Analyst

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