If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health Group has an excellent career opportunity for you.
As full time Administrative Associate within our clinic, you are part of a team of working diligently to provide consistency of service while meeting the scheduling requirements of our patients and care providers. You ensure a favourable impression of CBI Health Group with pleasant, cooperative and knowledgeable front-line service to our clients. This position is best suited to someone who is driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.
SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES:
Daily management of the schedule to minimize cancelled appointments and vacancies. Books appointments either by telephone or in person. Calling to re-schedule any missed appointments
Greeting patients and other guests to the clinic and making them feel welcome
Daily operation of the front desk
Answering telephones and providing callers with information about the clinic - explaining CBI procedures to patients, insurance and Rehabilitation companies, employers and physicians
Preparing, organizing and maintaining the charts used for daily appointments as necessary.
Coordinates the flow of letters; updates and copies documents for charts, mails and records the date of mailing;
Cross-checks and totals daily payments; prepares and makes bank deposits Reports directly to the Manager of Operations and Customer Support unless specified by the Clinic Manager
Ensures referral to admission cycle times are within acceptable parameters
Responsible for discharging files when appropriate;