Job Description

The Atlassian Administrator will work with our customers (including more than half of the Fortune 500) to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, you will assist their businesses acting as a remote administrator on a day to day basis.

The successful candidate will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. You will be directly helping customers to automate processes to improve efficiencies and streamline processes. You will perform as a remote outsourced Atlassian administrator for various clients at the same time.


Duties include, but are not limited to:


  • Train in the Atlassian applications and Adaptavist tools, processes, and best practices
  • Onboard and become familiar with customer application servers
  • Monitor and respond to customer requests on the Adaptavist service desk
  • Answer customer questions about how to best use the Atlassian applications in their business
  • Create projects, configure permissions and workflows and other solutions at the request of the customer
  • Work on multiple administrative activities according to agreed upon customer priorities
  • Communicate with the customer and other team members to understand and deliver configuration solutions
  • Solve issues and provide best practice recommendations to the customer
  • Record your work and time
  • Follow security protocols that the customer may establish


Requirements

  • Experience administering the Atlassian toolset, in particular, JIRA and Confluence
  • Ability to demonstrable experience in Atlassian administration, consulting, user support
  • Experience customizing Atlassian software through the use of workflows and add-ons such as ScriptRunner
  • Comfortable working both independently and collaboratively in a virtual face to face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
  • Excellent written and verbal communications skills
  • An ability to think innovatively and creatively
  • Personable, helpful and professional attitude

Benefits

Culturally, we are an internationally diverse and friendly group of professionals who are as eager to help one another, as we help clients. Our local offices regularly have outings in the local pub or pool hall, quiet gaming evenings, football matches. Remote home office workers connect regularly using virtual meeting rooms and dedicate time to get to know each other and relax. We regularly attend industry events, both inside and outside of the Atlassian ecosystem and seek to share our knowledge across the whole organization. We bring together our crew from around the world to meet in person to learn and celebrate success.


  • International team and great work atmosphere
  • Unlimited Holiday Allowance
  • Latest equipment
  • Flexible hours and home office work
  • Healthcare
  • 401k
  • International travel


At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers, and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage and civil partnership status. From our family friendly policies to our flexible work environment we offer a range of range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. We look forward to your application!

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