Job Description

## Description
Does this sound like you?
Are you ambitious? Want to make a difference in how your company operates? Are you a change leader? Do you thrive in an environment that leverages your abilities as a technology champion? Are you a self-starter and a forward thinker? If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii. Here you can be at the forefront of whatever you do. Welcome to your tomorrow!
A day in your life as a Senior Application Administrator in our EAM/DC&O Space
Under the guidance of the manager, this position is responsible for development, testing, and production support of BOH applications used by the Bank’s Vault & Wire Operations.; oversight of business and vendor relationships; leadership of project design and phases, identification and analysis of problems; and drives the investigation of solutions, new approaches and techniques for implementation. If applicable or appropriate, ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
We’ll give you these important responsibilities…
*Systems Analysis*
* Leads systems and/or process analysis and design to meet functional and organizational requirements, individually and/or through assigned staff.
* Provides input and recommends alternatives while costing, estimating, or validating solutions, individually and/or through assigned staff.
* Incorporates Bank of Hawaii Information security policies and procedures into all system designs.
* Incorporates the reuse of existing components within designs where feasible and efficient.
* Aligns systems designs with Bank of Hawaii’s business and technical strategies.
* Participates in continuous review to ensure that systems meet changing business and regulatory conditions.
* Manages full systems life cycles which include hardware or software replacement and redesign.
*Business Partnership*
* Nurtures a positive business relationship with business units and partners.
* Point of contact for one or more business applications.
* Facilitates and works with business users to identify and analyze their needs and define business requirements for new or existing systems.
* Ensures that business requirements are clear, feasible and properly prioritized.
* Facilitates discussions among technical staff to provide the business community with alternatives and solutions to meet agreed requirements.
* Identifies and proposes business solutions.
* Negotiates deliverables across multiple business groups.
* Understands and applies the discipline of business process management.
* Analyzes business partner operations to determine opportunities to streamline and automate business process.
* Supports planning and prioritization of process engineering and related activities.
* Advises business partners on options, risks, cost versus benefits, and impact on business process, goals and budget.
* Leads project planning sessions with clients, business analysts, and team members.
* Directs efforts and communicates project status, schedules and risk assessment.
* Negotiates agreements and commitments by facilitating communication between business units and IT.
*Production Maintenance*
* Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units.
* Leads and ensures appropriate analysis of problems, initiates corrective actions through resolution, takes steps to improve production support, implements preventative measures and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreement.
* Facilitates meetings with Business Units and technical staff to address issues.
* Ensures outstanding problems are addressed by the appropriate support group/individual and priorities and deadlines are established.
* Performs regular follow-up according to procedures, and confirms resolution with user prior to closing the problem reports.
* Confirms impact of user problems are communicated via the various communication channels.
* Maintains knowledge of products and services supported.
* Ensure system performance levels are monitored and develops the appropriate alerting and reporting processes as appropriate.
* Initiates communication with vendor and if needed, escalates with vendor management for problem resolution.
* Implements program/system updates and enhancements, in accordance with corporate policies and Information Management and Systems Group (IMSG) standards.
* Manages application system update
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