Job Description

Our Team
As Discovery Inc’s portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

The Role
The Platform Administrator is critical in monitoring and supporting Discovery’s Global platform infrastructure. Resources supporting this role are our Tier 1 and 2 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled engineer. Reporting directly to and working with the Duty Operations Manager and within a group of System Administrators, engineers in this role will need to have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. The Platform Administrator is also responsible for the upkeep, configuration, and reliable operation of infrastructure systems, and directs all aspects of an outage relating to the infrastructure and business applications. Participates in the planning, designs, and deployments of large-scale complex systems, including enterprise infrastructure, information systems, ERP applications, and internet technologies. Projects typically involve both software and hardware components. Evaluates existing systems to understand capabilities and recommend solutions. Works with non-technical business owners to understand needs and develops a technical solution. Participates in the layout design and installation of new systems or modification of existing systems. Develops and manages systems integration projects. Identifies and resolves existing system deficiencies.

Highlights of the role
The position is a shift-based role working as part of a unified “virtual” team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Enterprise Platform Operations, Digital Platform Support Operations, and Security Operations) to form a dynamic technology focused team capable of providing monitoring to all Discovery linear and non-linear output as well as supporting IT infrastructure. The support operation also leads Discovery’s response to all incidents within our infrastructure.

Role responsibilities for the Platform Administrator, part of team of 12 in either our London or Sterling, VA centers is Discovery’s primary line of defense in supporting Discovery’s platform infrastructure 50 offices and productions centers globally.

Post holders will be expected to work shifts including weekends whilst regular night work is not required it should be expected that the post holder will need to work nights during certain events.

The team execute our IT Event, Incident and Request Management processes at Discovery ensure a culture of excellence and consistent service and supporting Discovery’s best in class platform infrastructure.

The centers are also the point of contact and owners for IT Major Incidents and as an Administrator are responsible for initiating IT Major Incident process and procedures in our Platform Infrastructure.

1. Outage vetting and direction – initiating of critical outage situations and directing resolution efforts
2. Priority 1, 2, and 3 Major Incident outage notifications/updates/resolutions
3. Monitor Discovery’s production network in real-time
4. Working experience of AWS architecture and operations, including EC2, S3, RDS, VPC, IAM, Cloud Formation (working experience with Google Cloud Platform is also desired)
5. Implement, or assist with implementation of, changes to production & network or server/application infrastructure
6. Perform escalation resolution of systems accounts for Active Directory, O365, and numerous globally deployed business applications
7. Manage network printer queues, drivers, and firmware
8. Provide oversight to the Change Release Management process in monitoring and updating the status of network and se

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