The Field Sales Manager is an intermediate position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and customer support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets.
Perform managerial duties including, performing evaluations, compensation, hiring, disciplinary actions, terminations as well as providing direction of daily tasks and responsibilities to team members
Identify techniques to improve sales productivity to ensure business targets are met and conduct team trainings
Maintain compliance and legal standards set forth by business
Apply in-depth knowledge of sales to resolve client issues and identify client needs
Communicate risk concepts to sales team to maintain satisfied service quality
Identify new market opportunities and influence decisions through advice and counsel
Ensure all sales activities are conducted within the approved compliance and regulatory framework
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
5-8 years of relevant experience in direct sales and management required
Comprehensive knowledge of risk management
Demonstrated leadership and motivational skills
Consistently demonstrates clear and concise written and verbal communication
Proven strategic thinking and problem-solving skills
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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