Job Description

What we offer:

Join Panasonic Europe – we are a multinational team of people from over 50 countries across the globe. We believe in strong collaboration and with team spirit growing stronger developing Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations by providing solutions for creating ‘A Better Life, A Better World’.

Our aim is to help you achieve your career goals by offering attractive and individual opportunities to develop your talent. We want to offer you the chance to grow within our organization, guided by a variety of training and development measures, as well as an attractive remuneration package.

Employment type: Apprenticeship
Duration: 2 years
Salary: £13,000 per annum (with bi-annual salary reviews based on performance)

APPRENTICESHIP OVERVIEW:

Here at Panasonic we are looking for an enthusiastic and driven apprentice to join our busy Customer Service team. If you think you can provide great customer service for our After Sales processes, then this is the opportunity for you!

TRAINING & DEVELOPMENT:

As our apprentice you will undertake a Level 3 Business Administration course at Bracknell & Wokingham College. We tailor training to the individual`s development needs, so whether its Excel, company product knowledge, email best practice or something else, we will work with you to discover what you need.

Your Responsibilities:

As an Aftersales Support Apprentice, your main duties will involve:

  • Working on Excel reports to analyse, monitor and review data with the end goal of suggesting improvements.
  • Analysing customer feedback and developing innovative ideas for future solutions.
  • Communicating with external parties in our repairs network.
  • Working with senior team members to monitor department strategy.
  • Continuous learning of new and existing Panasonic products.

What we are looking for:

Desired skills

  • Communication
  • IT - including Microsoft Excel skills
  • Attention to detail
  • Organisation
  • Problem solving
  • Administrative skills
  • Numerical skills
  • Analytical skills
  • Team working
  • Initiative

Qualifications

  • GCSE or equivalent English Language (Grade 4 & above) essential
  • GCSE or equivalent Maths (Grade 4 & above) essential
  • GCSE or equivalent ICT (Grade 4 & above) desired

A better life, a better world:

Panasonic is a worldwide leader in the development of electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company employs more than 20,000 people in Europe.

AFTER YOUR APPRENTICESHIP:

Upon completion of the Level 3 Business Administration course, we may be able to offer further training opportunities as an apprentice or if a permanent position is available then you could be considered for this opportunity.


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