Agency Account Strategist, Google Customer Solutions (English, Cantonese)

Google (Hong Kong, Hong Kong) 14 days ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in sales, marketing or business analytics at an agency, technology or media company.
  • Ability to speak and write English and Cantonese fluently.

Preferred qualifications:

  • Account optimization experience.
  • Exceptional Google Ads knowledge.
  • Understanding of the export market (App/eCommerce).
  • Ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Interest in working towards strategic goals.
  • Excellent written and verbal communication skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As the Google Customer Solutions (GCS) Agency Account Strategist, you will be part of our sales team to work with agency partners to drive customer success, long term business sustainability and business growth. You will develop relationships with Account Managers at our agency partners, provide them with insightful market insights, business advice, product adoption recommendations and identify opportunities.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.


  • Work towards strategic goals while prioritizing and delivering outstanding customer experience to Google's agencies and advertisers.
  • Implement creative ways to improve our agency and customer relationships and share performance enhancing suggestions.
  • Carry business growth and productivity goals and drive in quarter growth and product adoptions.
  • Provide strategic advice and help our advertisers get the best return on investment on their advertising investment by working closely in a consultative role with Agency Account Managers.
  • Develop agency business via driving scaled product adoption and growth.


Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Hong Kong due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

For immediate consideration, please send a text (ASCII), HTML, PDF or DOC version of your resume in English to

Important: The subject field of your email must include Agency Account Strategist, Google Customer Solutions (English, Cantonese).

14 days ago from Google - View Original

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Agency Account Strategist, Google Customer Solutions (English, Cantonese)

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