Agency Operation Support

Manulife (Surabaya JI, Indonesia) 8 days ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Job Purpose

Provide Support for Agency and Agency Leader in Sales, Recruitment, Data and Supplies

Task and Responsibility

Sales Support :

  • Follow up pending case
  • Circulation email if there is an exception or extra premium
  • Circulation scrap all contest and conference
  • Circulation and updates the winners and conference
  • If no objection contest follow-up to relevant Dept
  • Circulation entire incoming email to the agency (POS reports, duplicate SP3, Maturing, replacement)
  • Circulation of the monthly report to the All-Leader (MTD and YTD Report)

Recruitment :

  • Screening ID & Circulation screening results to the Leader
  • Cross check the data complete a candidate agent
  • AMS
  • Submit complete data to the AOD and Follow up until the final
  • LMS & Info ITC schedule
  • Send a photo and proof of transfer to AAJI / AOD examinees AAJI
  • Info prospective agent who will test and exam sheet circulation AAJI
  • Info graduation AAJI
  • Follow-up agent code
  • Send no rek new agent
  • Info agent who will be expired AAIJ
  • List of CPD and info to his agent
  • Circulation AAJI card + certificate

Data Support :

  • Daily submission data report
  • Forecast Submission
  • Create recruitment activity report
  • Create lapse and circulation
  • Create Monthly Report
  • Create Material & Meeting District Manager
  • Agency KPI performance reporting
  • Training information circulation
  • General Policy Circulation
  • Mailing Circulation

Job Requirement

  • Bachelor Degree holder
  • Good administration skill
  • Meticulous person, good eye for details
  • Good reporting skills


If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.



About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.




Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.



Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Agency Operation Support

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