Telecommunications & Media Industry Analyst - Consultant

Accenture (Buenos Aires, Argentina) Publicado hace 23 horas


Industry Experience:

  • Candidate should have at least 2 years of experience of working directly or with consulting / services provider firms in the telecom industry

  • Strong telecom industry background experience and knowledge of Business Support System (BSS) and Operations Support System (OSS) processes

  • Knowledge on standards such as BPMN, eTOM, SID, TAM preferred. eTOM certification is a plus.

  • Prior experience in the following areas related to the Telecommunications industry (all or few):

  • CRM Implementation - Salesforce

  • Digital Transformation

  • Real-time Experience Personalization

  • AI Powered Customer Care

  • Digital sales and customer service

  • Enhanced lead generation and management with AI and data enriched

  • Omnichannel superior hyper personalized experience

  • Intelligent Customer Service Automation (order management, orchestration, telecom billing)

  • Agile methodology

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Telecommunications & Media Industry Analyst - Consultant

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