DevOps Analyst

Global Technology Services (GTS) is one of the foundational divisions of the TMX Group, that empowers internal TMX business lines for their technology needs, operations and digital innovation. GTS as a client centric organization focuses on building technology capabilities, enabling our clients with the best technology solutions and providing effective technology financial and resource management processes. The cost effective operation is a key attribute of the GTS execution. GTS is responsible for delivery of all technology initiatives and services across TMX.

Leveraging Devops has become necessary and key to delivering on GTS' promise to be a technology driven solutions provider that puts clients first. The Devops Engineering team is responsible for working closely with various business units and stakeholders to solve complex problems using innovative solutions, quickly and effectively using agile, lean and devops methodologies, while ensuring infrastructure remains highly available, secure and optimized for speed and cost.

The TMX Group has an exciting opportunity for a Devops Analyst to join its growing practice around, Agile, Devops, Continuous Integration/Development, and Infrastructure as Code. This is a multi-discipline systems engineering position within our Production Support team supporting the continued growth and successes within our various business lines.  The main focus will be on supporting agile teams ability to deliver reliable and secure technology and proactively preventing production issues and responding promptly in resolving production problems. The role will also be responsible for analyzing the issues in depth by utilizing appropriate tools or log files and providing hands-on troubleshooting of the application or infrastructure issues first. In addition, the individual is also responsible for ensuring that application deployment, control and monitoring adheres to established standards and practices.

Key Accountabilities:

• Working closely with the Agile teams to develop Automation pipelines

• Provide Level 2 production support for all applications and infrastructures

• Responsible for supporting mission critical applications.

• Troubleshoot and provide support for all environments as required

• Provide DevOps requirements to the Agile Teams for new products

• Follow application support processes in compliance with IT and Information Security Standards

• Be part of a Centre of Excellence in the practice of DevOps and to help spread a culture of innovation

• Identify opportunities to make systems more resilient and efficient using automation

• Debug systems and identify issues quickly and effectively by analyzing metrics

• Interact with external technical support groups, vendors, and internal business to manage problems through to resolution

• Proactively identify problem areas for the team both technically and procedurally and recommend improvements

• Identify system resource bottlenecks and work with other teams to test and tune systems for optimal performance

• Collaborate regularly with colleagues both inside and outside the team

• Off hours support (24/7) and shift work, flexible working hours as required

Must Haves:

• 1 year of hands-on experience Agile methodology
• 5 years of experience in maintaining and operating mission critical distributed systems
• Must be able to develop script/code  using Python and Shell from scratch
• Knowledge of FIX protocol, order management system and/or market data is highly desirable
• Must be well-versed with Linux OS and Windows
• Ability to quickly identify issues and performance bottlenecks by recognizing patterns in data analytics
• Strong experience using orchestration tools such as Ansible
• Excellent communication and technical documentation skills
• An inherent desire to automate everything
• Demonstrated ability to be an active contributor in a collaborative environment and be willing to take on problem ownership within the team
• The ability to work under pressure and with tight deadlines

Nice to Have:

• Must have experience with Linux and Windows

• Must have experience with scripting Bash, Python, Perl, PowerShell

• Containers and Kubernetes

• An inherent desire to automate everything

• Proven excellence in written and verbal communication skills

• Degree or diploma in Computer Science, Software Engineering and/or equivalent work experience

• Excellent technical documentation skills 

• Demonstrated ability to be an active contributor in a collaborative environment and be willing to take on problem ownership within the team

• The ability to work under pressure and with tight deadlines

• Bilingual, French and English, spoken and written

• 3 to 5 years of SysAdmin/Devops experience on high availability production systems

Nice to Have:

• Knowledge of financials markets

• Knowledge with Ansible, Jenkins, Jira, Splunk and ServiceNow

• Knowledge of at least one other Cloud Service Provider (e.g. AWS, GCE, Azure)

Le Groupe TMX s’est engagé à créer et à maintenir un milieu de travail empreint de collaboration au sein duquel chacun est traité avec dignité et respect, et qui reflète la diversité de la collectivité où nous exerçons nos activités. Nous mettons en place des mesures d’adaptation pour les candidats et les employés qui en ont besoin.