GIAM Operations - Privileged Access Mgmt. Analyst

JPMC Candidate Experience page (Buenos Aires, Argentina) Publicado hace 6 días

Role Description & Responsibilities

Global Identity & Access Management Operations (GIAM) team manages access for all JPMC Platforms, Database and Applications. This position will be with the Operations team whose responsibility includes implementing and administering access for all JPMC platforms and applications. Responsibilities include:

  • Provision and manage privileged user logical access to organization resources in different platforms according to pre-set of system rules and policies

  • Understanding of internal processes, procedures and IT control policies

  • Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation

  • Appropriately highlight any potential risk concerns identified, escalating to management as appropriate.

  • Identify continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy

  • Respond to Service Manager Incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts

  • Shifts/On call/weekend support will be required and will be explicitly communicated and agreed

  • Communicate with global peers across GIAM focusing on service delivery improvements

  • Ensure communication is customer-focused and professional

  • Help manage any ad-hoc compliance and security related projects as required

Role Qualifications

Education & Experience

• Understanding of Risk Management, Operations or similar discipline preferred

• 1 to 5 years’ experience in security administration, global operations and/or technology risk management

• Availability to work in shifts:

  • Tuesday to Saturday, from 12PM to 9PM

  • Sunday to Thursday, from 7AM to 4PM

  • Sunday to Thursday, from 12PM to 9PM

  • Tuesday to Saturday, from 7AM to 4PM

• Familiarity with IT risk management framework and control self-assessment process will be an added advantage

Key Competencies

• Proficient knowledge of account administration in two or more platforms (Windows, Oracle, SQL, Mainframe, etc) is desired

• Understanding of key controls and their business impact from an operational or systems perspective

• A strong sense of customer service, attention to detail and desire for organization

• Excellent interpersonal and communication skills, ability to interact effectively with positions of all levels

• Attentive listener who is able to receive and react appropriately to feedback provided by stakeholders

• High level of professionalism, self-motivation and sense of urgency

• Good organizational skills & planning ability

• Results oriented without compromising controls

• Good incident and problem management skills

• Ability to prioritize and execute on multiple, simultaneous priorities

• Proactive, driven and able to work on their own initiative

• Ability to work under pressure and to strict deadlines

• Problem Solving / Troubleshooting skills

• Flexible with regard to working shifts as well as being available for off hour and weekend support

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GIAM Operations - Privileged Access Mgmt. Analyst

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