Client Onboard Analyst 1 (C09)

Citi (Bogotá, Colombia) Publicado hace 1 día

The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

  • Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
  • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
  • Provides response to client and internal inquiries.
  • Prepares documentation for archiving .
  • Applies appropriate bank’s regulations while processing the requests.
  • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
  • Documents operation procedure updates.
  • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
  • Verification and authorization of data entered in the systems.
  • Ensures all queries are dealt with in an efficient and timely manner.
  • Escalates urgent / risk issues through the appropriate escalation channels.
  • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
  • Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
  • Assists in the implementation of validated process improvements.
  • Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
  • Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
  • Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Previous experience in financial services preferred.
  • Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
  • Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).

Education:

  • Bachelor’s/University degree or equivalent experience

Asegurar que los procesos de cuentas para clientes de ICG, aperturas y mantenimientos, cumplan con todos los estándares corporativos y las políticas locales de acuerdo con lo establecido por equipos globales o locales en los manuales de procedimiento.Asegurar el cumplimiento de los tiempos de proceso según el SLA firmado con cada país o unidad a la que ASO HUB le presta servicios.Prestar el mejor servicio a los clientes con los que tiene contacto durante la asesoría prestada.

PRINCIPALES RESPONSABILIDADES:

Actividades Diarias

  • Prestar asesoría a los clientes ICG asignados sobre los documentos de apertura y mantenimiento de cuentas.
  • Realizar pre-filling documentario de acuerdo con la previa información compartida por los clientes para los productos/países centralizados en el HUB.
  • Realizar procesos de pre-review sobre la documentación compartida con los clientes ya sea en procesos de 2 day onboarding o normales.
  • Completar la revisión completa de los documentos recibidos por los clientes por los canales aprobados por los países o globalmente.
  • Asegurar que el paquete documentario contiene todos los requisitos necesarios para completar los procesos de cuentas a cargo, de acuerdo con Eforms o repositorios administrado por los países.
  • Aplicar procesos de Sanction screening según procesos globales o locales establecidos.
  • Adoptar el rol de champion de screening cuando sea requerido en los procesos documentarios diarios.
  • Completar la información de clientes sobre las plataformas utilizadas de manera que la misma esté completa y correcta.
  • Dar respuesta a los cliente internos y externos sobre estatus de los procesos de cuentas a su cargo.
  • Asegurar el cumplimiento de los acuerdos de servicio con los países.
  • Consolidar la información, revisar y atender los requerimientos de la MCA. Asegurar que los clientes asignados respondan la encuesta VOC

HABILIDADES / EXPERIENCIA REQUERIDAS:

FORMACION BASICA

  • Profesional en carreras administrativas y afines.Portugués 

CONOCIMIENTOS ESPECIFICOS

  • Habilidades de comunicación y negociación con clientes internos y externos.
  • Regulación bancaria y conocimiento de procesos operativos de apertura y mantenimiento. 

EXPERIENCIA PREVIA

  • Experiencia en atención a clientesExperiencia en documentos legales y revisión de documentos de constitución. 

COMPETENCIAS ESPECIFICAS

  • Flexible (Es una posición regional se laboran días festivos)Negociación.
  • Comunicación escrita y verbal con suficiencia en idioma inglés o portugués y español.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Client Onboard Analyst 1 (C09)

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