Job Description

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands grow in the Consumer Goods, Healthcare, Performance Materials and Technology sec rs. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.
Drive Growth. Be the Difference. Join DKSH.
DKSH’s strength lies in our great diversity of services, industries, clients, products, regions and employees from various nationalities. We are proud of our people: they are the reason we are successful. Our people are the best in the industry. They are passionate about their career growth and about business success. They work as part of an energetic and committed team, positively impacting millions of lives through the products and services we provide. Join us day if you are ready “Drive growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility and have a positive impact that uches people’s lives.

Job Reponsibilities

  • Drive the development of the DKSH Connect and sites, in close collaboration with IT and business teams
  • Provide and support new market roll outs and features development by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; moni ring progress and results; recognizing and capitalizing on improvement opportunities
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, moni ring miles ne completion, tracking all phases of the project life cycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
  • Drive go- -market efforts with business teams, in close collaboration with Corporate Communications
  • Lead the platform enhancement projects and ensure successful delivery business requirements
  • Continuous moni ring of site stability / performance and advise business teams on action plan based on insights and analysis
  • Provide general support on DKSH Connect global initiatives
  • Lead and drive cus mer experience initiatives increase cus mer adoption and satisfaction
  • Demonstrated fluency in business processes and process differentiation. Identify and lead process improvement initiatives
  • Ability analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Meet with project team regularly review project deliverable and deadlines

Job Requirements

  • A bachelor’s degree in business administration, digital marketing or a related field
  • A minimum of 2-3 years working experience in an e-commerce or digital-related company within an Asian context
  • Fluency in English and local Asian language 
  • Excellent communications skill
  • High cus mer service mindset and orientation 
  • Ability work in a fast-moving environment
  • Performs under pressure
  • Effective interface and coordination between country colleagues from different functions, especially in the local business units and IT
  • Strong project management skills
  • Strong analytical skills

DKSH competency

  • Takes a broad view, sees ahead and translates strategy in action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives satisfy our cus mers’ and clients’ needs the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving win and leads others by driving results in a ugh yet fair manner
  • Wins others over by negotiating skillfully achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges in opportunities
  • Is able cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way

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