CMS/GT Capabilities Analyst

Lilly (Cork, Ireland) 21 days ago

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 900 of whom are based at our Global Business Solutions Centre in Little Island, Cork.  There we boast vibrant workforce made up of over 44 nationalities.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information, Procurement, Trial Capabilities and more to come on stream across 2019 and 2020.

Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, we also offer a very competitive benefits package.  We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long-term career.  

The Customer Meeting Services (CMS) team support Lilly’s meeting owners throughout EMEA with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code. CMS teams locally provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement compliance & technical support.

Key Responsibilities for Capabilities Analyst:

Within CMS, the Capabilities Team is currently looking for a motivated, solution-focused technically minded professional to join its team in Cork on an interim basis. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team. The CMS Capabilities Analyst will work cross-functionally and have regular interaction with key business partners within the GBS, European & Global CMS network, along with other key connected functions in Lilly, in particular IT, Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance.  The role will have a particular focus on system maintenance and development / technical enhancements.

Roles and Responsibilities include recognize, exemplify and adhere to the Lilly values which centre on our commitment to People, Excellence and Compliance. As a key member of the CMS organisation, the CMS Capabilities Analyst provides expertise and support on a wide range of business process and system related topics for the Customer Meeting Services operational teams, both the teams located in the GBS Centre and in the affiliates supported by CMS.

The key activities supported by the team include:

  • Lead medium sized projects, or workstreams within larger projects in line with the strategic priorities of CMS.
  • Demonstrate excellence communication & change management skills with stakeholders at multiple level.
  • Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
  • Create, deliver and support end user training on new functionality or frequently asked questions, including updates to reference documents, job aids and SOPs
  • Engage with SMEs and Continuous Improvement Forums within CMS Operations to support the identification of common system issues or concerns impacting end user efficiency or Customer Experience
  • Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups
  • Oversight & execution of Content Management changes to Customer Facing web portal as required by the business to support local legal requirements, customer experience improvements, privacy requirements.
  • DocuSign maintenance and optimisation.
  • Support with Data Management and Authentication Process activities across CMS through the execution of requests in the Customer ODS, Customer Facing web portal, and management of TVA kick-outs, to support CMS business processes and TOV Disclosure requirements.
  • Have an in depth understanding of the system & end to end CMS business process (Cork, Local, Global & MPC) to support complex ticket resolution, working closely with the business and IT in order to communicate and assess incidents which may impact end user efficiency or Cx.
  • Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
  • Governance of CMS templates to oversee the publication of templates to Production in addition to supporting the operational teams with complex drawlooping requirements.

Personal attributes

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer or stakeholder needs needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with internal business partners
  • Experience of working in a business integration capacity
  • Experience working with the following systems would be an advantage: Salesforce, SAP, MS Office, MS Project & Visio, Jira.
  • Extensive knowledge and experience of end-to-end CMS processes and systems.


  • Bachelor’s Degree*
  • 4-6 years’ relevant experience in project management and/or Web content management would be an advantage
  • IT, Project Management or Training qualification would be an advantage
  • Another European language is a plus.

Additional information

Up to 10% international travel may be required

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

CMS/GT Capabilities Analyst

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