Job Description

Job Description

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

  • Join a small specialised team supporting Greater China and APAC team
  • Opportunity to provide excellent customer service and make a positive impact
  • 1 Year Contract, view to permanent position with flexible working arrangements

The Opportunity
Join a newly formed team within our Service Centre - APAC which is built around six teams to create a support model that links to all support functions and all business units. The aim is to provide greater knowledge sharing, in swarming teams working in real-time rather than escalation.  Countries supported include: Taiwan, Hong Kong, China at first contact and additional APAC countries as part of Service Centre.

  As an IT Service Centre Analyst, you will be responsible for:

  • Log, track, update, resolve and escalate Service Centre Incidents and Requests
  • Achieving customer satisfaction targets
  • Working as part of a virtual team
  • Participating in swarming collaboration teams to resolve tickets with high levels of first point of contact, learn and share knowledge and cross skilling.
  • Desktop Services work as required
  • Additional Project work as required

  About You
You will have previous experience in an IT Service Desk role ideally within corporate Telecommunications, Banking, Insurance or Finance environments. You will be able to demonstrate a passion for excellent customer service, strong probing, problem solving and active listening skills along with the ability to organise and prioritise your work.
You will be part of a virtual team with exposure to a variety of clients across APAC and will therefore need to have excellent communication skills, both written and verbal.
Occasionally you may be required to work slightly adjusted hours to accommodate for projects.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


Location: Hong Kong
4 January 2019

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