Sorry! This job has expired and is no longer available on Recruit.net

View related jobs: Environments Analyst jobs | Rimini Street, Inc jobs | Hyderabad, AP jobs

Environments Analyst

Rimini Street, Inc
Hyderabad, AP
19 days ago: Rimini Street, Inc

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Environments Analyst resident in our Hyderabad location.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
Position Summary

The Rimini Street Environment Analyst is provides support to the Global Client Environments Engineers in implementing remote access for new client’s Onboarding.

The Environment Analyst also provides ongoing support for remote access issues identified by the client or by support or development engineers.

Excellent English verbal and written communication skills are required

Essential Duties & Responsibilities
+ Hands-on configuration, installation, troubleshooting ERP application and support tools including Putty, Oracle Developer Suite, BI Publisher and other similar tools
+ Solve complex issues using methodical troubleshooting based on expert knowledge of Windows, Unix, Citrix, Remote Desktop, Application Tool functionality
+ Configuration and administration of operating system and server software including but not limited to: Windows Operating systems Windows 7/10, Windows Server 2008, 2012 and 2014 comfortable working at the Registry level
+ Diagnose and resolve network connectivity, application access and authentication issues
+ Communicate with clients via email, telephone, or Microsoft Teams to resolve remote access issues and the installation of application tools installed on remote environments
+ Create/update remote access documents with user-friendly instructions
+ Manage environment requests and maintain overall ownership of user’s issues ensuring that they receive resolution within a reasonable timeframe
+ Ensure remote access documentation is complete and follows standards required to maintain ISO 9000/9001 certification
+ Ability to work independently and in a team environment
+ Ability to communicate well with internal and external contacts
+ Working shifts to support clients globally will be required
Education
+ Bachelor and/or Masters Degree in Computer Science or related field.
Experience
+ Experience with virtual machine software such as Vmware Vsphere. Experience working with and troubleshooting of different VPN clients, token softwares, security applications and plug-ins.
+ Experience with the installation and configuration of tools used to support the ERP packages such as Oracle E-Business Suite or SAP and others as identified Experience working in an dynamic, fast-paced techonological environment.
+ Experience working directly with clients in a helpdesk or support role
+ Experience working with multiple desktop and server operating systems and web based applications.
+ Experience working with SharePoint
Skills
+ Windows 7/10 desktop administration. Windows 2008/2012/2016 server architechture.
+ Familiarity with multiple remote access clients such as Citrix Xenapp Server, Juniper, Cisco VPN client.
+ Experience with network support, ability to troubleshoot and diagnose connectivity and performance issues.
+ Excellent English written and verbal communication skills are required.
+ Familiarity with Unix/Linux platform and command line syntax.
+ Excellent knowledge in MS word, Excel & PowerPoint.
Desired Qualifications
· MCSE certified
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.

Be Treated Like the Best
+ Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
+ No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
+ Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
+ We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
+ All Rimini Street professionals are encouraged to grow and learn new skills
Accelerating Company Growth
+ Trading on Nasdaq: RMNI since October 2017
+ Added to the US Russell 2000® Index in 2018
+ Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
+ 2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
+ Supports client operations in 119 countries
Recent Industry Recognition
+ Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
+ Honored with three Company of the Year awards in 2018, including two gold Stevie awards
+ Made the 2018 list for Bay Area Top Places to Work
+ The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Job ID: 2019-5083
Street: 7th Floor, Tower B, Ananth Info Park
Post End Date: 4/30/2019
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.We actively seek a Environments Analyst resident in our Hyderabad location.Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional...