We Are: Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?
The ServiceNow Developer,willbe a member of the Agile development team and perform hands-on technical development work, based on assigned user stories. You will review client requirements, identify ServiceNow areas for automation, and implement best-practice solutions. You will assist in triaging and troubleshooting issues in production and non-production systems.
Provide software configuration across various technical areas
Analyze business requirements and develop technical requirements
Develop and design application modules, workflows and catalog requests
Develop and deliver ServiceNow-based solutions for clients
Begin to mentor colleagues and take on more responsibility.
Here’s What You Need:
Bachelor's Degree or 2 Years of Relevant IT Work experience
6+ months of professional experience supporting the configuration and development of ServiceNow
Bonus Points If:
Experience should include scripting, ServiceNow configuration, design work, technical configuration, and deployment
Ability to develop on the ServiceNow platform including the creation and/or configuration of the core applications such as Incident, Problem, Change, Service Request
Strong oral and written communications skills
Working knowledge of IT infrastructure with a discovery tool
Experience managing relationships, operating procedures and service level agreements with clients and co-workers
Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow
Customer Relationship Management experience
ITIL Foundations Certification
Experience implementing systems using the Agile/Scrum methodology