Job Description

Principal Service Application Architect
The Principal Service Application Architect in Oakton is an information technology professional who takes accountability for the service design, development and implementation of complex applications services for Oakton clients.
They work closely with sales and clients to develop either the Oakton Platform Go To Market solutions or very complex application managed services and are the single point of responsibility for state based platform offerings as required. This includes the functionality and are required to work on and close out multiple application bids simultaneously and may be asked to provided delivery governance on existing engagements.
Key Roles and Responsibilities:
•           Service Design, development and operationalisation of complex applications services for clients.
•           Ensure that the service design of applications and related integrations align with the growth strategy of the client’s business.
•           Provide strategic guidelines to the applications support teams by understanding all the applications.
•           Ensures that throughout the operational phase the process is documented leading to the development of procedures for application use and security; in-line with the contractual obligations.
•           Direct the operationalisation of the application service by ensuring the evaluation, testing and modification of the application until its operational performance metrics meets business and client goals.
•           Understand the service process flow of the primary business processes to create a functionality map and the application service footprint of various applications services used to deliver the service.
•           Create a service solutions architecture template for all the core applications services to ensure that the delivered service has a common starting ground for service design.
Requirements: Education, Training and Experience    
•           At least 8 years' experience in similar role within a large scale (preferably multi- national) technology services environment
•           Qualification in Technology and/or Business Management
•           Project and/or program management certification
•           Operations Management experience, with ITIL Certifications above foundation stage
•           Certification in one or more cloud technologies

  • A solid understanding of the vast range of IT operations and Oakton service offerings
  • Demonstrated experienced in providing technical leadership for complex new application services
  • Experience working with business executives and end-users in the conceptualisation of a new application project
  • Display knowledge of market position and trends for solutions and services
  • Display relevant business process and functional knowledge
  • Ability to estimate effort for Service Management and Service Transitions and then work with Service Delivery Managers to understand the true costs such that estimation models can be revised
  • Displays knowledge of products that constitute solutions such as;
  • Service Management tools (ServiceNow, Remedyforce or others)
  • Monitoring tools both at application and infrastructure level (PRTG, ScienceLogic, Solarwind, SCOM or others)
  • Billing solutions for consumption based services
  • DevOpps tools (Jenkins, Git, Puppet and others)
  • Service Asset and Configuration Management capability
  • Service Reporting tools and Operations Centre capabilities
  • Service Catalogue Management and IT Store capabilities
  • Emerging Operational improvement capabilities such as Knowledge Management through AI, Chat Bots for Service Request, Containers and others.

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