Our implementation team has an exciting opportunity for a passionate team member, and we're looking for an Application Consultant that is enthusiastic about providing segregated IT transformation for our clients. It is important for this person to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.
The Application Consultant role is project fueled and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, this person will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle. Finally, our consultants will have the opportunity to travel globally or regionally, based on client locations.
What your new role will be:
Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so the client can be successfully utilizing the product.
Train users in system set up, administration, and maintenance
Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation
Understand clients' business processes and configure applications based on business needs and accepted best practices
Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
Create user documentation when required and the complete hand over documentation to assist support staff in providing quality customer care
Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients
Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates
Be a pioneer in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain and enhance our position within the market
What we are looking for:
Minimum of 4 years of experience in providing software implementation to the utility sector.
2+ yrs experience in system configuration.
Exceptional influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed.
Entrepreneurial spirit, with a willingness to ‘roll up sleeves’ and work at all levels of a client's organization.
Experience working with both business and IT groups
What will make you stand out:
Bachelor's Degree in Business, Computer Science, Business Technology Management, or Management Information Systems
Knowledge of utility customer (meter to cash) life cycle.
Knowledge of a utility Customer Information System (CIS) processes and functionality.
Knowledge of SQL.
What we offer:
Compensation will consist of base salary, group performance incentive, and annual bonus
RRSP matching program and employee stock options
Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D)
3 weeks’ vacation
Free parking and shuttle bus service from skytrain station
Cayenta is involved in some of the most challenging and interesting projects in the technology industry and we're always looking for talented, highly motivated individuals who seek the same. One of the most important decisions we make is the next person we invite to join our team. As a Cayenta employee you will be consistently challenged to deliver your best, and you will be fairly compensated for your efforts. Because we provide our customers with the best technologies and services in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. Most of all, any potential employee must be willing and able to represent our core operating principle, which simply stated is: "We value our customers as partners, therefore their success and satisfaction, as well as our own, depends on delivering excellence in everything we do."
How to apply:
. If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.