Business Applications Specialist

Aesop Hong Kong Limited (Hong Kong, Hong Kong) 7 days ago

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields.


Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table.


In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees’ external pursuits.


We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.

POSITION PURPOSE

Provide Administration, Configuration and Support of critical systems, applications and infrastructure supporting the organisations back office functions across Head Office, Aesop Retail and Subsidiary locations.  Keep software applications and systems  up to date and to ensure Aesop software standards are maintained. Work with Product Managers and Product Teams to take a proactive role in the development of existing systems and new corporate developments at Head Office, materially contributing to administrative efficiencies and the implementation of new processes as required.

MAIN RESPONSIBILITIES

Strategy & Planning

  • Assist Applications Manager in ensuring that all Backoffice Applications meet business requirements and systems goals, fulfil end-user requirements, identify and resolve systems problems or issues.
  • Assist Product Managers and Regional Technical Managers to analyse existing applications risks, effectiveness and efficiency and develop strategies for improving or leveraging these systems.
  • Cultivate and disseminate knowledge of application-usage best practices.

Technical Business Analysis, Configuration, Support.

  • Develop and maintain a good understanding of key business functions with an Emphasis on Backoffice functions (Supply Chain, Finance Planning, HR…)
  • Configuration and Implementation of systems  and applications supporting the businesses corporate and back office Operations, Analysis and Reporting (ERP, Demand Planning, Budget and Forecast etc…)
  • Provide 2nd Level Support for Backoffice Systems inc. problem solving, troubleshooting, Maintenance and Development in both a collaborative or independent manner.
  • Coordinate with external software vendors to perform investigations and assist in providing technical solutions. 
  • Management and Operation of data processing, hardware platforms, software and integrations to ensure business operations
  • Assist Application Manager and Product Managers research and make recommendations on software products and services in support of procurement and development efforts.
  • Evaluate, install, configure, and deploy new applications, systems software, products, and/or recommend enhancements to existing applications throughout the enterprise.
  • Working on one or several Technology Projects as required, providing strong business analytics skills assessing problems or areas of improvement within the business that can be enhanced or solved through technical solutions.
  • Contributing to Product and Project Teams teams to manage project deliverables, issue logging, testing, release management using tracking software (eg Jira).
  • Collaborate with analysts, designers, and system owners in the testing of and improvements, updates and new software programs and applications.
  • Analyse documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
  • Ensure that any new software or  integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Install application enhancements and upgrades.
  • Assist with feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
  • Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
  • Negotiate contracts with software and service providers.
  • Liaise with Engineering Dept, Developers and software suppliers for prompt rectification of any problems or emergencies.
  • As required, communicate and train users technically across new and existing systems.

Staff Training

  • Assist the ICT function to develop ICT skills within the Head Office and at Retail Stores.
  • Liaise with retail management to coordinate and perform retail staff training.
  • Participate in relevant retail meetings to understand business requirements, concerns and issues as well as to report to retail staff on relevant ICT developments.
  • Proactively understand and implement on-going training requirements of head office and retail staff.

Reporting & Documentation

  • Ensure ICT documentation and procedures are maintained and kept relevant and up to date.
  • Maintain and contribute to the ICT knowledge base.
  • Provide non-technical documentation to retail operations to assist with the education of retail staff
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Business Applications Specialist

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