Application Support Analyst Level 2

Workforce Logiq (Vadodara, GJ, India) 4 days ago

Workforce Logiq is rapidly growing and expanding their technical team to include a high calibre Software Support Analyst to help facilitate software support for its internal applications. The Level 2 Support Analyst will coordinate with a team of support analysts to provide Tier 2 support for internal customers of our custom built web-based ERP, Microsoft Dynamics CRM, Microsoft Dynamics AX, and multiple internal and external system integrations. Resource will be expected to analyse / debug application source code and provide code fix (when required), fix data issues, create and execute database script for mass insert/update, collaborate with a geographically diverse team of Software Support Analyst and Engineers to ensure quick resolution of complex software issues in order to achieve a high level of problem resolution and customer satisfaction. Works with both internal teams and development teams to assure issues are resolved in a timely fashion. Ability to work independently, strong communication skills, and a high degree of analytical and problem solving skills are essential to success in this role.


  • Hands on experience on Net, C#, MVC, Javascript ,XML
  • Facilitate communication between IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of project objectives.
  • Interact with the Level 1 support team/business users, debug and derive the technical
  • Analyze code to understand and explain business logic to L1 support team/business
  • Create and execute data insert/update scripts to resolve data issues, bulk data change
  • Generate ad-hoc reports by creating and executing SQL select queries
  • Maintain repository for scripts created
  • Create/Modify XML templates for rendering data for reports
  • Perform UAT and smoke tests on production environment
  • Provide code fix when required
  • Facilitate communication between IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of project objectives
  • Provide Techno-Functional Support of All Workforce Logiq Central Applications including but not limited to:
    • Custom built web-based ERP
    • Microsoft Dynamics CRM
    • Microsoft Dynamics AX
    • Microsoft SharePoint
    • Micro strategy
  • Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to Central Applications Support Team.
  • Ensure all Central Applications Support SLAs are meet and consistently maintained for 95% of Support Incidents handled.
  • Manage special projects as needed for enhancements to or implementation of any of the Supported Central Applications.
  • Create and maintain process documents for Central Applications support processes, as needed.
  • Support continuous process improvement by identifying and documenting support issues and working with Support and business teams to implement processes to prevent future occurrence.
  • Other administrative tasks assigned by management.
  • Experience with mongoDB and DocumentDB is an added advantage.
  • 4+ years’ experience in a software support environment

  • At least 4-7 years of relevant experience in application support
  • Hands on experience on Net, C#, MVC, Javascript ,XML
  • Experience with mongoDB and DocumentDB is an added advantage.
  • Experience supporting web based applications
  • Microsoft Office advance experience
  • Excellent verbal and written communication skills
  • Experience supporting large ERP or financial systems and supporting a diverse team of users.
  • Demonstrated analytic and problem solving skills
  • Ability to make administrative/procedural decisions and judgments
  • Ability to simultaneously coordinate and complete multiple projects
  • Experience with SQL Server database is a plus
  • Micro Strategy experience a plus
  • Microsoft CRM experience a plus
  • Microsoft certifications are a plus
  • Experience with issue tracking software.
  • Strong advance troubleshooting and customer service skills.
  • Work hours would be 11.30 AM to 8.30 PM IST and flexible to work in night shift (IST) if need arises
  • Qualification: BE/B.Tech or ME/M.Tech

Application Support Analyst Level 2

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