Production Application Support Analyst - Java based apps (Payments Technology)

Canadian Imperial Bank of Commerce (Canada) (55 Yonge St 12th floor, Canada) 4 days ago

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

You’ll be joining CIBC’s Payment Modernization Application Development & Support team within Commercial Banking and Payments Technology group. As a Production Support Analyst, you will be responsible for providing first level application support, troubleshooting issues and providing application fixes, responding to queries from business partners, coordinating changes with respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities as well as managing application changes and releases. Will be required to carry support phone on a rotational basis.

How You’ll Succeed

  • Application Support - Investigate, analyze and provide recommendations on application issues and system outages. Prioritize issues based on severity, risk and/or strategic business needs. Manage issue logs and Business production support requests. Provide solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Ensure application stability through incident, change and problem management.
  • Leadership Skills - Act as Technical Application Support Lead and ensure timely delivery of application fixes and changes besides ensuring Production stability. Support and mentor junior and intermediate team members by sharing knowledge, collaborating and problem solving.
  • Projects Delivery - Act as subject matter expert in the assessment of impacts for planned application changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology groups, Project team, Business partners and vendors.

Who You Are

  • You can demonstrate experience with: 5+ years of experience in Production Support using technologies/frameworks such as Java/J2EE, MQ, RDBMS, Spring, Angular, Microservices architecture and SOAP/REST APIs (previous development experience would be beneficial).  As well, this position requires good knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools such as JIRA/Confluence, CI/CD tools such as Jenkins and version control tools such as GitHub/GitLab. Ideally, you have a strong understanding of Agile software delivery principles, excellent communication skills and are comfortable working both independently and within a team setting.  It’s an asset if: You have prior experience with Commercial Payment applications as well as knowledge of JBoss EAP, PostgreSQL, Elasticsearch, Redis, Kafka, RabbitMQ, Docker, Zookeeper and OpenShift.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

55 Yonge St, 12th floor

Employment Type


Weekly Hours

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Production Application Support Analyst - Java based apps (Payments Technology)

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